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求助:如何解决因为使用VPN账户冻结问题?

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发表于 2011-9-22 08:16:53 | 显示全部楼层 |阅读模式
求助:如何解决因为使用VPN账户冻结问题?我的英文很差,请帮助!!!应该如何回答啊?
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, D/ G" M; i' HHello ,
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Your pokerstars account has been frozen as part of a routine review.  q- P/ k& R& c* v; \; `

# y* }: }+ i% y3 {/ J6 dAn initial review of your account has revealed that you appear to be using PokerStars real money services from the United States.
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As a result we must ask you now to address the following:9 @% c4 t7 `# X

( a- I" Y7 h' W3 r2 F- Where are you currently located?( b" v6 f- }3 P* ^0 m

5 a  m( R, g& K$ ^1 d- On what date did you arrive in the USA?6 \8 A+ ]3 x. n* r
/ b4 O* B3 n" V) I. A3 n* O% [
- Have you used PokerStars' real money services from the USA since 15 April, 2011?2 E. D# B3 Q' X: I6 A4 q: p

1 k/ n  }/ F9 C; J, m- Please provide details about how you connect to PokerStars, including the name of your internet service provider and the connection type (cable/DSL/etc).4 W8 L4 K4 C' z$ n2 T
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Your account privileges have been suspended pending the outcome of our review. Playing on PokerStars during this time will cause any such account to be closed and the funds therein confiscated. Please respond fully and completely within 48 hours. Your cooperation will help to bring the matter to a close promptly.+ q: a7 R3 E8 y2 }$ e; f/ z; G

+ \5 `8 n6 v% I6 s6 F5 I4 ^8 CRegards,
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发表于 2011-9-22 09:38:47 | 显示全部楼层
我也受到了

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论坛认证会员论坛本月在线王论坛佳丽

发表于 2011-9-22 09:38:58 | 显示全部楼层
在例行的账户检查中发现你从美国使用了扑克之星的真钱服务。9 H, e7 a/ e; A+ U0 e6 f* d
你必须回答以下问题:
* `0 }" b: B) n1 `目前的居住地?
) z7 n" o  z0 J! m1 d. ~% H什么时候到美国的?. _  T; t- M- Y
自从4月15日之后在美国使用过扑克之星的真钱服务吗?: x2 C7 A1 t* E$ _* k2 D
请提供如何与扑克之星连接的详细信息,包括互联网服务提供商和连接方式(有线/数字用户线等等)9 l0 T4 B- n, {7 j& i# h2 W* E

; L' ]' s2 `% }9 T- ]( j! r请在48个小时内回复邮件。

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 楼主| 发表于 2011-9-22 12:23:41 | 显示全部楼层
你必须回答以下问题:: i2 {1 F0 ^0 L$ Y
目前的居住地?如何回答?需要证明吗?, E; U; u8 ]! W; D4 \! _
什么时候到美国的?我没有到过美国?如何证明?( k9 i8 O2 y4 M8 y
自从4月15日之后在美国使用过扑克之星的真钱服务吗?没有。
% ^; r! a+ S! @6 @8 `" x. A* f2 b8 n请提供如何与扑克之星连接的详细信息,包括互联网服务提供商和连接方式(有线/数字用户线等等)$ S) s4 i  O9 F& n2 ~5 J- ?/ x% b* L
和扑克之星连接的详细信息是什么?我不知道如何回答,包括互联网服务提供商和连接方式(有线/数字用户线等等)
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请在48个小时内回复邮件

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发表于 2011-9-22 22:40:39 | 显示全部楼层
msllmss 发表于 2011-9-22 12:23 + C4 e5 N1 N+ W4 g8 z* G6 D! i
你必须回答以下问题:# c' I. G2 }. U) e. _9 I
目前的居住地?如何回答?需要证明吗?
! a4 r& I1 M' u3 t# L: n( E) w# w  |什么时候到美国的?我没有到过美国?如何证 ...

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>Hello, Dear Customer Service Representative,
. ^* p( ~" J$ ]. ], j0 n>           This is XXXXX from China. My answers to your question are as follows,
! g4 }; L1 U" C8 n>1. Where are you currently located?( T" N' @/ A3 l' ]) @8 o
>Ans: I live in China currently. My physical address: 7 Q" i; ~( c0 f. I' a# b2 _
>2. On what date did you arrive in the USA?
: M, ?0 d2 _+ I4 l0 C>Ans: I have never got USA visa, and have never  been to USA before.
5 T: o7 {9 g* x# n/ B* M7 D>3. Have you used PokerStars' real money services from the USA since 15 April, 2011?/ s; O% W7 A+ ]* p; _& H  m, S
>Ans: No. As I mentioned in Answer 2, I have never been to USA. Therefore, I have never used PokerStars' real money services from the USA since 15 April, 2011.0 Y3 l7 V& l3 v2 I  `% f; g, V
>4. Please provide details about how you connect to PokerStars, including the name of your internet service provider and the connection type (cable/DSL/etc).
! r- P  J$ p3 V3 U  ~>Ans: My internet service provider is China Telecom. The connection type is DSL.- I8 P* M  u* {4 ]7 t
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>My explain to "An initial review of your account has revealed that you appear to be using PokerStars real money services from the United States."& G1 q- J8 W' B* i& W7 E
>I have used VPN before. The VPN service provider is 513VPN if in detail.  I use it to connect youtube, some forums, Facebook, etc, because those website are blocked by Chinese Government. My 513VPN service has expired on Sept. 7th, 2011, Beijing time. 5 Q/ |7 y7 N; D
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>Please reinstate my account, because I have never used PokerStars real money services from the United States.
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0 {; o- Y: W9 d. \! k>Sincerely,
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Thank you for your response and explanation. In order for us to verify the details you have supplied in your previous email we require proof that you are currently residing in China.; ]# c" F  Z" G0 c9 b: Y
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Can you please send to us the following in photo or scanned format;
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- Your Passport photo ID page9 D! [; N! p5 y* W
- A Utility Bill8 D9 O: o# B  b
- A Bank Statement
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Your Utility Bill and Bank Statement should be no more than 3 months old and clearly show your address.
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We look forward to receiving these documents which will assist us in finalising the review of your account.
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Kind regards,
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* \8 b& z' _3 E. w4 J0 b/ o1 vMatthew) T4 X- S7 p, P- O3 V
PokerStars Security Team
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