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发表于 2011-9-22 22:40:39
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msllmss 发表于 2011-9-22 12:23 % d! M2 w: u2 m$ @; n- r
你必须回答以下问题:
# O0 ]9 w4 |9 U) t0 |9 G( Q: o6 C) u: m& {目前的居住地?如何回答?需要证明吗?/ m& {4 p! l# d
什么时候到美国的?我没有到过美国?如何证 ... 2 D/ e1 L2 u$ f/ v) N( b9 \4 E0 }3 @/ ?0 h
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>Hello, Dear Customer Service Representative,
5 ~3 N0 v% t1 C1 Y> This is XXXXX from China. My answers to your question are as follows,
. V$ v4 q, j9 B* p>1. Where are you currently located?# C" {1 o" I# Z- C4 o& H+ c) d( G
>Ans: I live in China currently. My physical address: - f" N* Y& m" w+ L
>2. On what date did you arrive in the USA?
* A6 G; \5 ^3 ?' `% Q>Ans: I have never got USA visa, and have never been to USA before.
{1 b9 f) J' A. f>3. Have you used PokerStars' real money services from the USA since 15 April, 2011?
6 O' @$ v8 V0 z/ w! B8 W+ ?>Ans: No. As I mentioned in Answer 2, I have never been to USA. Therefore, I have never used PokerStars' real money services from the USA since 15 April, 2011.
& q* F7 m& Z% s>4. Please provide details about how you connect to PokerStars, including the name of your internet service provider and the connection type (cable/DSL/etc).8 o$ k: m5 ^% a: `1 T- O
>Ans: My internet service provider is China Telecom. The connection type is DSL.
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* ?; G5 j9 N' l$ V- ~9 h8 x; s>My explain to "An initial review of your account has revealed that you appear to be using PokerStars real money services from the United States."
9 |4 e' q+ i J* {5 Q) ?>I have used VPN before. The VPN service provider is 513VPN if in detail. I use it to connect youtube, some forums, Facebook, etc, because those website are blocked by Chinese Government. My 513VPN service has expired on Sept. 7th, 2011, Beijing time. ' H4 e. ?5 ]0 K+ P" v
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>Please reinstate my account, because I have never used PokerStars real money services from the United States.
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5 z, j! h3 ~! h R U8 \# u>Sincerely,8 R( `# X; T* q5 C; R$ W v
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3 D7 M9 w9 x9 B m8 k1 rPS letter
" w7 z4 u0 ?* e8 ]2 W( L. GThank you for your response and explanation. In order for us to verify the details you have supplied in your previous email we require proof that you are currently residing in China.
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, l) j! O9 {2 U( O: MCan you please send to us the following in photo or scanned format;
9 y; ~ G7 W' ], [0 c ! a- Y2 e/ ?/ o2 @# b1 f+ X
- Your Passport photo ID page
/ ~, t1 p) y) P- A Utility Bill
! l: T; s$ z4 A) l) U- A Bank Statement
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- N1 c, i/ n1 v# Z8 J8 I! p# OYour Utility Bill and Bank Statement should be no more than 3 months old and clearly show your address.
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) ~3 L9 y( w6 e- q6 FWe look forward to receiving these documents which will assist us in finalising the review of your account.9 b9 G$ S6 q" `
% E. O/ \! U: C- o. I% M6 hKind regards,6 W# n- h7 N2 K( u! P& M
' _! v7 K7 j3 T+ R1 {Matthew
: z# \1 f( k1 z0 ]PokerStars Security Team |
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